Versatile consulting professional with hands-on, in-depth experience in organizational development; training management, training development, and training delivery; project management; performance consulting; competency modeling; group facilitation; desktop publishing; mechanized system support; and engineering. Integrates education, experience and interpersonal skills to consistently achieve organizational objectives. Quickly grasps new material, including detailed technical information, and is strong in written, verbal, and platform communications.
INDEPENDENT CONSULTANT, Atlanta, GA
2000 - 2005
Provide professional contracted services in fields of Organizational Development, Instructional Design, Human Performance Consulting, Project Management, and Training Delivery.
BELLSOUTH TELECOMMUNICATIONS, INC.,
1996 - 2000
Managed training development, delivery, and/or curriculum for multiple BellSouth clients. Produced both traditional and web-based training deliverables, including electronic performance support system (EPSS). Managed headcount and production budgets. As manager of managers, supervised up to sixteen direct reports and obtained vendors to supplement internal resources as needed.
Performance Improvement Manager/ Project Manager -
Network Account Team
1995 - 1996
Served as internal performance consultant/project manager for Network organization, using analytical skill and multiple change management and organizational development tools. Conducted workshops, facilitated focus groups, provided reports and recommendations, coached center leadership, and project managed specific initiatives.
Specialist (Delivery Manager & Advanced Instructor-Developer) - Training
1987 - 1995
Managed delivery schedule for work group, serving as single point of contact for clients. Developed and delivered training for feeder administrators and outside plant engineers. Performed needs analysis, making appropriate training/non-training recommendations. Performed task analysis, using results to design and develop instructional materials.
BELL COMMUNICATIONS RESEARCH,
Member of the Technical Staff
Designed, developed, and delivered training to support deployment of software product. Performed component testing. Wrote technical documentation. Provided hot-line and on-site field support. Analyzed new feature performance at site.
SOUTH CENTRAL BELL, Natchez, MS
Staff Manager - Forecasting
Analyzed and projected economic conditions and access line demand for twenty-three wire centers. Served on the District Operations Council, contributing to operational planning and decision making.
SOUTH CENTRAL BELL,
SOUTHERN BELL, Orlando, FL
NEW ENGLAND TELEPHONE COMPANY, Framingham, MA
Outside Plant Engineer
Planned and designed routine and specific engineering authorizations in suburban and rural areas. Directed contract engineering work.
MS, Human Resources Management Development, National
Louis University, Atlanta, Georgia
MBA, Business Administration, University of Southern Mississippi, Natchez, Mississippi
MA, Secondary Education, University of Connecticut, Storrs, Connecticut
BS, Mathematics, University of Massachusetts, Amherst, Massachusetts
Master's Certificate in Project Management,
Certified as Instructor and as Accomplishment Based Curriculum Development (ABCD) Course Developer
Word Processing - Word, Word Perfect, vi editor
Graphics and Presentations - Power Point, Corel Draw
Project Management - Microsoft Project, ABT Project Workbench, ABT Team Workbench, ABT Repository
Browsers - Netscape, Internet Explorer
Email – Outlook, OpenMail, Netscape Mail, Unix mail
Time Management - OpenTime
Spreadsheets and Relational Databases - Excel, Access, Ingres
Web Development - basic HTML, HotDog Pro
Other - multiple proprietary applications on mainframe and Unix platforms, basic knowledge of Unix shell
Member of International Society for Performance Improvement
Member of American Society for Training and Development (ASTD)
Developed and maintain various web pages
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